WeatherHub SmartHome for home and garden
The WeatherHub SmartHome system keeps you informed via your smartphone: You can find out the temperature, check the weather and access other information around the house and garden. The smart system can be extended by adding other devices so that you can avoid damage caused by mould or water, for example.
You can use the WeatherHub SmartHome system quickly and easily with the free app. If you have any questions regarding the application of the system, you can get a quick help with our Answers to Frequently Asked Questions on the WeatherHub.
WeatherHub: Frequently Asked Questions
The export function of data is not a standard function of the WeatherHub app and the standard channels.
You can often get an export option for these in the app in combination with PRO + channels. An overview of the available stations and their respective functional scope, for example, can be found in the overview of the WeatherHub extensions.
A graphical representation of the data is not a standard function of the WeatherHub app and the standard channels.
You can get more detailed graphics in the app in combination with PRO + channels. An overview of the available stations and their respective functional scope, for example, can be found in the overview of the WeatherHub extensions.
= everything is fine. Current readings are present and there are no alarms or problems.
= There is a problem. It is possible that an update has not been received for a long time or the batteries need to be replaced.
= The limit of a set alarm has been exceeded or gone below
= an alarm event has been triggered on this station since the app was last opened. The alarm is no longer active.
Yes this is possible.
Please note that settings such as station names, alarm settings, units, etc. must be set manually on each device. The settings are not synchronised.
The readings of most transmitters are stored on the server for 90 days.
Individual transmitters have a different mode of operation, which can lead to differences in the storage duration.
You can check how long the data is stored on the server for the respective transmitter types in our transmitter overview.
In this case, please check whether the green LED on your gateway is permanently lit or flashing.
If you can detect a flashing light, there is a communication problem. The frequency of the flashing light indicates the cause of the problem.
In regular operation, the green LED light remains solid, i.e. not flashing.
If the green LED light flashes continuously, there is a communication problem with the server.
The frequency of the flashing also provides information about the cause of the problem:
- The green LED light flashes once when the router is turned off or when the LAN cable is not connected.
- The green LED light flashes twice when the gateway awaits for the IP address to be assigned by the DHCP server.
- The green LED light flashes three times when the gateway is waiting for the DNS server.
- The green LED light flashes four times when the gateway is waiting for the time from the server.
The gateway automatically connects to the Internet and the server via DHCP with a domestic Internet router.
If an automatic connection via DHCP is not allowed by the network settings, the gateway can also be manually integrated into a network using the WeatherHub app. For this, it is usually advisable to ask an IT specialist for help.
The operation of the gateway is not possible if a Proxi server is connected to the internet connection.
The frequency of transmission varies by station and cannot be determined individually. You can find out how often your transmitter transmits the data in our transmitter overview.
No, this is not possible. How often the measured values are transmitted depends on the transmitter used. You can find out how often your transmitter sends the data in our transmitter overview.
Please check the following:
- The green LED light on the gateway
- Check the batteries in the affected transmitter and replace them with new ones if necessary.
- Restart the WeatherHub Gateway.
Now the gateway should receive again the measured values of the transmitter.
If the error has not been corrected by restarting the gateway, please check whether the distance between the transmitter’s location and the gateway is impaired.
To do this, please follow the steps below:
- Place the transmitter near or next to the gateway.
- Restart the transmitter.
If the measured values are now transmitted again, there is a local interference in the distance between the gateway and the original installation place of the transmitter.
In this case, we recommend choosing a different location for the station. Alternatively, you can extend the wireless range with an additional gateway.
Please contact our customer service for further help.
No. Repeaters are compatible with or available for the WeatherHub system.
You can extend the receiver unit (gateway) range with several other gateway units.
The prerequisite is that the gateway units can be integrated into the network or the Internet at their respective locations.