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Customer Service

Do you have any questions regarding individual products?

You may find an answer to your question in our Frequently Asked Questions / FAQs section. If you cannot find what you are looking for, please feel free to contact us. We will deal with your enquiry as quickly as possible and give you effective advice. You can contact us directly via our service numbers (see right) or via the service request form.

Do you need an instruction manual?

In our download section, you will generally find all instruction manuals in a user-friendly PDF format, including manual of discontinued products that are no longer available on the current range.

Would you like to purchase our products?

You can only order directly from us if you are a retailer. If you are an end consumer, please contact our partner companies. Under online retailersyou can get a list of shipping partners from whom you can order directly.

Are you a retailer and would like to work with us?

Please contact us directly: contact form

Our dealer-partner area for TFA customers

If you are already a TFA customer, you can register here for our dealer-partner area. Here you will find many more information and helpful documents.