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Customer Service

Do you need support with a product, with the search for a user manual or where you can buy TFA products as a dealer or an end customer? Then you are at the right place.

Unser Technischer Kundendienst im Service & Support.

Our service team: Lena Schumacher, Daniel Seifert, Isolde Thoma (from left)

Do you have any questions regarding individual products?

In our Frequently Asked Questions you will find an answer to many questions. If you cannot find what you are looking for, please feel free to contact us. We will deal with your enquiry as quickly as possible and give you effective advice. You can contact us directly via our service number or via the service request form.

Do you need an instruction manual?

In our download section, you will generally find all instruction manuals in a user-friendly PDF format, including manual of discontinued products that are no longer available on the current range.

Would you like to purchase our products?

You can only order directly from us if you are a retailer. If you are an end consumer, please contact our partner companies. Under online retailersyou can get a list of shipping partners from whom you can order directly.

Are you a retailer and would like to work with us?

Please contact us directly via our general contact form. If you are already a TFA customer, you can register here for our dealer-partner area. Here you will find many more information and helpful documents.

Your service request to TFA

Need help? We are here for you – please contact us:

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