{"id":22391,"date":"2018-01-17T10:58:38","date_gmt":"2018-01-17T09:58:38","guid":{"rendered":"https:\/\/www.tfa-dostmann.de\/customer-service\/frequently-asked-questions\/klimalogg-pro\/"},"modified":"2024-09-13T09:25:56","modified_gmt":"2024-09-13T07:25:56","slug":"questions-klimaloggpro","status":"publish","type":"page","link":"https:\/\/www.tfa-dostmann.de\/en\/service\/faqs\/questions-klimaloggpro\/","title":{"rendered":"KlimaLogg Pro"},"content":{"rendered":"<div class=\"pb_textarea\">\n<h2>Professional thermo-hygrometer KLIMALOGG PRO<\/h2>\n<p>The <strong>KLIMALOGG PRO<\/strong> and compatible transmitters monitor temperature and humidity values. The determined values can be recorded over longer periods of time and can be used to create prescribed test reports.<br \/>\nThe application areas for the <a href=\"https:\/\/www.tfa-dostmann.de\/en\/produkt\/professional-thermo-hygrometer-with-data-logger-function-klimalogg-pro\/\" rel=\"noopener\">KLIMALOGG PRO<\/a> are manifold:<\/p>\n<ul>\n<li>To determine the causes of damp or risk of mould in living spaces based on recorded climate values<\/li>\n<li>Monitoring of sensitive works of art and historical exhibits in galleries and museums<\/li>\n<li>Climate control of server rooms<\/li>\n<li>Storage of food<\/li>\n<li>Preservation of medicines and blood products in pharmacies, hospitals and laboratories<\/li>\n<li>Growing plants in nurseries and greenhouses<\/li>\n<\/ul>\n<p>Up to 50,000 records can be saved. With the <a href=\"https:\/\/www.tfa-dostmann.de\/en\/service\/downloads\/software\/\" rel=\"noopener\">KLIMALOGG PRO software<\/a>, it\u2019s possible to create clear diagrams after data transmission via USB or simply to document the data.<\/p>\n<h3>FAQ KLIMALOGG PRO<\/h3>\n<p>Here you will find quick help on the frequently asked questions about the KLIMALOGG PRO and the associated software.<\/p>\n<\/div>\n<div class=\"pb_textarea\">The <a href=\"https:\/\/www.tfa-dostmann.de\/en\/service\/\" target=\"_self\" rel=\"noopener\">TFA customer service<\/a> will help you if you have not been able to find a solution with our answers to the frequently asked questions.<\/div>\n<div class=\"pb_textarea\"><script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [{\n    \"@type\": \"Question\",\n    \"name\": \"My device cannot find the transmitters. What can I do?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Please restart the channels and start the manual search. In the <a href=\\\"https:\/\/www.tfa-dostmann.de\/en\/produkt\/professional-thermo-hygrometer-with-data-logger-function-klimalogg-pro\/\\\"> instruction manual of KLIMA LOGG PRO<\/a> how the manual search works.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"The transmitters are not found via manual transmitter search (learn mode). How do I solve this problem?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"In order for the station to find the transmitters again after a battery change, a <a href=\\\"https:\/\/www.tfa-dostmann.de\/en\/service\/frequently-asked-questions\/klimaloggprofaq\/#transmitters\/\\\">restart of the transmitters<\/a> is necessary. Read here what you need to keep in mind.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"How can you enter individual names for a transmitter?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"You can use the PC software to assign individual names to the stations. Here you can read how to edit the <a href=\\\"https:\/\/www.tfa-dostmann.de\/en\/service\/frequently-asked-questions\/klimaloggprofaq\/#transmitters\/\\\"> sensor settings<\/a>.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"Will my settings or channels remain stored after changing the battery?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"During a regular battery change, alarm settings or already taught-in transmitters are not lost. Read here, when the right time for a <a href=\\\"https:\/\/www.tfa-dostmann.de\/en\/service\/frequently-asked-questions\/klimaloggprofaq\/#Battery_replacement\/\\\">battery change is for the Klima Logg Pro<\/a>.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"Why are my settings and channels no longer stored after a battery change?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"If you find your KLIMALOGG PRO already inactive, malfunctions or loss of settings may occur. Here you can find out when to change the <a href=\\\"https:\/\/www.tfa-dostmann.de\/en\/service\/frequently-asked-questions\/klimaloggprofaq\/#Battery_replacement\/\\\">batteries in your Klima Logg Pro<\/a>.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"When do I have to change the battery on my KLIMALOGG PRO?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"To avoid malfunctions and maintain the stored settings, you should change the batteries as scheduled. Read here when the <a href=\\\"https:\/\/www.tfa-dostmann.de\/en\/service\/frequently-asked-questions\/klimaloggprofaq\/#Battery_replacement\/\\\">correct time to change the batteries in your Klima Logg is Pro<\/a>.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"How can I print the data?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Our PC software does not have a print function. Nevertheless you can export it and print it afterwards. Read here how to print the <a href=\\\"https:\/\/www.tfa-dostmann.de\/en\/service\/frequently-asked-questions\/klimaloggprofaq\/#Data_and_records\/\\\">data from the Klima Logg Pro<\/a>.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"What exactly do the respective column designations mean for the export file?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"In the exported overviews you can read a variety of measurement data. Here you can see the <a href=\\\"https:\/\/www.tfa-dostmann.de\/en\/service\/frequently-asked-questions\/klimaloggprofaq\/#Data_and_records\/\\\">meaning of the abbreviations<\/a> in the column headings.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"Why does the data transfer take so long?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"The transmission time should usually be short. Find out here what the <a href=\\\"https:\/\/www.tfa-dostmann.de\/en\/service\/frequently-asked-questions\/klimaloggprofaq\/#Data_and_records\/\\\">cause for a delayed transmission<\/a> can be.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"What is the difference between <em>synchronizing<\/em> and <em>contacting<\/em> on the KLIMALOGG PRO?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Synchronize = make hardware known to each other (required once only)\nContact = establish radio contact to transfer new data.\nA comprehensive description of the PC connection can also be found in <a href=\\\"https:\/\/www.tfa-dostmann.de\/en\/produkt\/professional-thermo-hygrometer-with-data-logger-function-klimalogg-pro\/\\\">Manual<\/a>.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"Why are the current records displayed with the wrong date?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Learn here how to tell if the Klima Logg Pro has received a <a href=\\\"https:\/\/www.tfa-dostmann.de\/en\/service\/frequently-asked-questions\/klimaloggprofaq\/#Data_and_records\/\\\">false DCF signal<\/a>.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"What should I do when the current records are displayed with the wrong date?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"The reason for this is probably the reception of the DCF signal. Learn how to use the <a href=\\\"https:\/\/www.tfa-dostmann.de\/en\/service\/frequently-asked-questions\/klimaloggprofaq\/#Error_messages\/\\\">manual setting<\/a> to fix the problem.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"Why all data cannot be read out or why does the device get interrupted prematurely when reading out?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"In this case, there may be an irregularity in the memory. Read here how <a href=\\\"https:\/\/www.tfa-dostmann.de\/en\/service\/frequently-asked-questions\/klimaloggprofaq\/#Error_messages\/\\\">memory irregularities <\/a> occur.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"How can I transfer the history file from my KLIMALOGG PRO software to another computer?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Here you learn how to insert an existing history file on another PC<\/a> before the first start <a href=\\\"https:\/\/www.tfa-dostmann.de\/en\/service\/frequently-asked-questions\/klimaloggprofaq\/#data_and_records\/\\\">\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"My device only shows the message 48? What does that mean?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"If <em>48<\/em> is specified, this is information about the firmware version. Read here what you can do if your <a href=\\\"https:\/\/www.tfa-dostmann.de\/en\/service\/frequently-asked-questions\/klimaloggprofaq\/#Error_messages\/\\\">KLIMA LOGG PRO displays the message 48<\/a> and does not start.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"Why does my device display the message 48 and does not start?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"If the device remains stuck in the firmware version information even after proper re-commissioning with full 1.5V batteries, a defect must be assumed. In this case please contact the <a href=\\\"https:\/\/www.tfa-dostmann.de\/en\/service\/service-support\/\\\">TFA customer cervice<\/a>.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"My KLIMA LOGG PRO software doesn\u2019t launch or only the message \\\"already running\\\" appears?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"The reason for this is the Windows service. Read here more about what you can do if your <a href=\\\" https:\/\/www.tfa-dostmann.de\/service\/faq-haeufig-gestellte-fragen\/klimaloggprofaq\/#Error_messages\/\\\">KLIMA LOGG PRO already running<\/a> displays.\"\n    }\n  }]\n}\n<\/script><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Professional thermo-hygrometer KLIMALOGG PRO The KLIMALOGG PRO and compatible transmitters monitor temperature and humidity values. The determined values can be recorded over longer periods of time and can be used to create prescribed test reports. The application areas for the KLIMALOGG PRO are manifold: To determine the causes of damp or risk of mould in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":16726,"menu_order":150,"comment_status":"closed","ping_status":"closed","template":"templates\/page-builder.php","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-22391","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs for KlimaLogg Pro | TFA Dostmann<\/title>\n<meta name=\"description\" content=\"If any problems with your KlimaLogg Pro occure, read our FAQs for KlimaLogg Pro.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tfa-dostmann.de\/en\/service\/faqs\/questions-klimaloggpro\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs for KlimaLogg Pro - 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