{"id":16747,"date":"2023-03-10T11:19:21","date_gmt":"2023-03-10T10:19:21","guid":{"rendered":"https:\/\/www.tfa-dostmann.de\/service-support\/"},"modified":"2025-08-25T17:56:54","modified_gmt":"2025-08-25T15:56:54","slug":"service","status":"publish","type":"page","link":"https:\/\/www.tfa-dostmann.de\/en\/service\/","title":{"rendered":"Service"},"content":{"rendered":"
Our team of experts will be happy to assist you with any queries you may have regarding any of our products.<\/strong>\n

Here\u2019s how to get in touch with our customer service team<\/a>.<\/div>\n

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Do you have any questions regarding specific products?<\/strong>
\nYou will find an answer to many commonly asked questions in our Frequently Asked Questions (FAQs) section. If you cannot find what you are looking for, please feel free to contact us.Instruction Manuals<\/a><\/p>\n

FAQs<\/a><\/p>\n<\/div>\n

Warranty via your retailer<\/strong>
\nShould a defect occur in your TFA device, you can make use of your statutory warranty rights. In this case, please contact the retailer from whom you purchased the device. Online retailers are also obliged to provide a repair or replacement within the statutory warranty period. This applies throughout the EU for 24 months.<\/div>\n
Repairs and spare parts<\/strong>
\nYou can send your device to us for repair (for a fee) via your specialist shop. Under your statutory warranty, your retailer will usually assume the costs for the repair. Please consult your retailer about the process, the amount of the costs as well as the assumption of costs.<\/div>\n<\/div>\n<\/div>\n
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How long is the statutory warranty?<\/h2>\n

Please contact your retailer (where you purchased your device) first in the event of a statutory warranty (24 months from the purchase date). If the purchase date is less than 12 months ago, you can also directly contact our customer service team in the event of a defect and send the device after consulting us.<\/p>\n

In this case, please send us your TFA device via your specialist shop and we will examine it based on your description of the fault. Depending on the defect, we will offer to repair the device (remedial action) or replace it (replacement delivery).<\/p>\n

Which devices can be repaired?<\/h2>\n

As a matter of principle, for reasons of sustainability, a professional repair and the use of spare parts is always our first choice. For analogue devices that we manufacture at our factory in Reicholzheim, a repair and replacement of defective parts is often feasible.<\/p>\n

Please note that there are limited options for a repair and the availability of spare parts for imported electronic devices. For this reason, replacing the device or the transmitter (in the case of radio stations) is often preferable.<\/p>\n

We assess which approach is most appropriate for your device in terms of cost effectiveness and functionality. Often, we can also help you as a goodwill gesture.<\/p>\n

I bought a TFA device on Amazon or another online marketplace, who can help me?<\/h2>\n

As a manufacturer, we can offer you support when it comes to operating or troubleshooting your TFA device.<\/p>\n

Unfortunately, we are unable to resolve issues related to the purchase of your device. In this case, please contact the retailer or try to obtain more information through the customer service team of your online retailer. To use the statutory warranty, please also contact the retailer from whom you purchased the device.<\/p>\n<\/div>\n

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Contact the TFA customer service team directly<\/h2>\n

If you have a technical problem with a TFA product or need a spare part, we will be happy to help you:<\/p>\n

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<\/i> Call us on +49 (0) 93 42 \/ 308-699
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<\/i> Service enquiryWrite to us about your service request.<\/strong><\/a><\/div>\n<\/div>\n\n

We will deal with your enquiry as quickly as possible and give you effective advice. You are welcome to contact us directly via our service hotline or via the service request form.<\/p>\n

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\"Mr.

Mr. Seifert<\/p><\/div>\n

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\"Mrs.

Mrs. Thoma<\/p><\/div>\n

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Please note that we usually respond to email enquiries within 2 business days. Our office is not staffed on weekends and statutory holidays in Baden-W\u00fcrttemberg.<\/p>\n

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Our business hours are:<\/strong>
\nMonday to Friday: 8 am \u2013 12 pm<\/strong><\/p>\n<\/blockquote>\n<\/div>\n

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Send in your device for repair or inspection<\/h2>\n

If, after consulting your retailer or our customer service team, you would like to send in your device for repair, maintenance or inspection, please proceed as follows:<\/p>\n

Please send<\/p>\n